Asian Languages

Here is an old story. Unfortunately, it still happens a lot.

A company asked me to translate a brochure into 5 languages. Which five? Whatever their current customer speak the most.

So, I reviewed their customer profile. There was no language information. Why? They thought it was legal issue. In fact, although the law says you can't ask people ethnicity background, it doesn't say you can't ask your customers their preferred communication languages.

How about the diversity survey the company had done some time ago? That should help. Let's see. Here was the customer ethnicity breakdown: x% African American, y% Hispanic and z% Asian American. Sir, please note that while all Hispanics speak Spanish, Asians speak a million different languages.

Could we review the customer's last name? Sure, but there were tens of thousands of customers.

Final solution: Review where the Asian American customers are. Compare it to Asian subgroup population. Then, make an intelligent guess.

There is another easy alternative: Just pick the top foreign languages Asian American depend the most – Chinese, Korean, Vietnamese. FYI, most South Asian, Filipino and Japanese speak English well.